If you are not 100% satisfied with your purchase, you can return the product within 14 days and get a full refund (excluding the original postage which is non refundable) or exchange the product for another one, be it similar or not. Any product you return must be in the same condition you received it and in the original packaging. The cost of posting a return will not be covered by us.

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If item is faulty, we will replace or refund the item once we receive the goods back. 

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Or pop in store to return item for free

 

 Costumes & Masks Return Policy 

To be eligible for a return, the costume or mask must be unopened, in its original packaging, and in the same condition as when it was received. We cannot accept returns for costumes or mask that have been worn, used, or altered in any way due to hygiene and quality reasons.